WHY is RETURN MATERIAL AUTHORIZATION Important?
If you sell any product, ISO 90011:2015 requires you to have a process for post delivery activities such as returns, IE an RMA process. Customers experience product issues that may require material to be returned for review, test, analysis or rework. This request can originate in various communication mediums, (phone call, email or in person).Return Material Authorization is a number assigned to a specific product return to allow for tracking only
This procedure has been established to establish process for handling of customer return material requests.This procedure includes all products manufactured and/or repaired by the company.
Texas Quality Assurance is happy to provide you with a FREE procedure “Return Material Authorization” (RMA). We are happy to provide these free of charge for you. Its our mission to save you time and energy managing your QMS for what matters most, be it a passion project at the office, or just getting home in time for the little league game.
We hope you enjoy. Should you have a specific need not met otherwise, contact us at info@TexasQualityAssurance.com.
From all of us here at Texas Quality Assurance – Thank You.